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14.02.2023Personal Loans Reviews
Truist Personal Loans Review
Truist Bank offers two personal loans that provide same-day financing
By Sarah Brady
Updated May 11, 2022
Reviewed by Thomas J. Catalano
Truth checked by Matthew M Klammer
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Investopedia’s Rating 3.5
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In 2019, following a merger between BB&T Bank and SunTrust, Truist Bank offers various financial products which include two personal loans. Although one of the personal loans comes with no origination fees The APRs for the other loans are higher than competitors. Those seeking a personal loan quick may be pleased to know that Truist offers same-day funding. But, you’ll probably find better rates elsewhere, so make sure to research loan options prior to applying.
Pros & Cons
Specifications
Pros
Financing available on the same day
No origination fees for its principal personal loan offering
The payment relief program is available to borrowers facing financial hardship
Cons
Poor customer service ratings
A fee of 5% for origination to its personal emergency loan offering
Lower APRs are offered through LightStream, an Online lending department of Truist
Why Trust Us
38
Lenders reviewed
40
Loan features considered
1,520
Data points analyzed
112
Primary data sources used
Investopedia identified crucial data points from various lenders to determine the most important factors to the borrowers. We then used the data to analyze each lender’s fees, accessibility, repayment terms, and other features to give impartial, complete reviews that help that our customers make the best borrowing decision for their needs.
Read our Full Methodology
truist bank logo
overall rating 3.5
Check Rates
Table of Contents
Pros Explained
Pros and Cons Explained
Introduction
Company Overview
The types of loans
Time to Funding
Features
Apply
Refinance
Customer Service
Satisfaction of the Customer
Account Management
Competition
Methodology
Pros Explained
Same-day funding available A few online lenders take up to a few days to release funds following loan approval. But Truist generally offers funding in just one day. This is helpful if you need to pay for an unexpected expense in a hurry.
No origination fee for the primary personal loan option: A Truist’s personal loans has no fees for origination. Other online lenders may charge as high as 6% for loan origination, which would equal a charge of $600 for a loan of $10,000.
Loan relief is available to those who are facing financial difficulties: Borrowers experiencing a qualified financial crisis could have their loans suspended for a short period. Be aware that interest charges continue to accrue.
Cons Explained
Poor customer service ratings. Service has suffered due to Truist’s ongoing merger. Clients of both banks involved in the merger—BB&T and Suntrust—report issues with accessing and activating accounts.
5% origination fee for the cash-flow-based emergency loan option. Contrary to the personal loan without origination fees the Truist emergency loan is accompanied by an origination fee. Customers are charged $5 for each $100 borrowed, which amounts to an origination fee of 5.
Lower APRs available through LightStream, an Online lending unit of Truist. LightStream’s rates begin as low as 5.99% APR* with autopay, which is less than Truist’s best rate.1
Introduction
Truist Bank was formed in 2019 after a merger between BB&T Bank as well as SunTrust. The merger is anticipated to take place until 2022. For now, many of Truist’s products and services need separate accounts for clients who banked with BB&T or SunTrust.
Truist currently offers the two most popular individual loan products. Its primary product lets you get up to $100,000 of credit and offers an APR of from 15.59%. Its other product, the Ready Now Loan, is an emergency loan offered in $100 increments that can reach $1,000. It also comes with an APR of 16.94%.2
Not sure what loan is best for you? Truist has an online quiz to help. While this quiz may point you to Truist’s loan products, it may be directing you to LightStream, the former online division of SunTrust. Truist also states that more loans along with terms and conditions are available through LightStream.
Company Overview
Truist Bank, headquartered in Charlotte, North Carolina, is the product of a merger in 2019 of BB&T with SunTrust. The new bank has 15 million clients across 17 U.S. states as well as D.C. which makes it the sixth-largest bank in U.S. The bank currently has more than 3500 ATMs and 2,500 branches across the country.
Truist provides small business products such as mortgages as well as personal loans, automobile loans and mortgage lines of credit, home equity, financial management, insurance and much more.
While negotiating the final stages of the merger Truist anticipates that it will continue to offer separate products and services that are available to SunTrust as well as BB&T clients until 2022.
Types of Personal Loans Offered by Truist
Truist provides two personal loan products, its primary personal loan and the Quick Now Loan. While the personal loan is easy to apply for process, those who apply to the Ready Now Loan must meet additional requirements in order to be eligible. The Ready Now Loan loan option requires collateral or allows joint applications.
Here’s a quick overview of the loan kinds:
Personal Credit
It can be used to consolidate debt and pay for home renovations, weddings, vacations, and much more.
The range of borrowing is between $3500 and $100,000.
No origination fee
Ready Now Loan
It can be used to pay for car repairs, utility bills and plumbing or appliance repairs and many more.
Between $100-$1,000 in loans
Does the origination fee include a fee?
Florida residents are required to pay an additional state document stamp fee
For those who require an emergency loan Many credit unions provide low-cost, payday loans (PALs) in amounts ranging from $200 to $1,000. The borrowers who qualify can get a maximum of three PALs over a six-month period.
Time to Receive Funds
Funds are available for the personal loan as well as the Ready Now Loan can be made available within one day. Although some lenders offer same-day or next-day financing however, most disburse funds in three to five business days. Truist’s process for funding is minimal compared to that of the other competitors.
Truist Personal Loan Features
Borrowing for Emergencies
Truist’s ReadyNow Loan operates like an emergency loan. The loan can help eligible borrowers gain cash quick for expenses such as medical or vehicle repairs. Borrowers are limited to one loan at a time, up to the maximum amount of $1,000 and must wait 30 days following loan payoff to apply for an additional Ready Now Loan. The applicant must have an existing Truist checking account in good standing for six months or longer prior to applying.
Checking Account Requirements
You don’t need an existing bank account at Truist to be able to be eligible for the company’s principal personal loan. To qualify for its Ready Now Loan applicants need to have an existing Truist checking account in existence for at least six months. Former clients of BB&T and SunTrust clients interested in this Ready Now Loan will need to convert their existing checking account into a Truist checking account before applying.
Payment Relief Program
Truist provides assistance to customers who face a qualifying hardship. The bank’s personal loan payment relief allows eligible customers to temporarily stop payments in the event of a temporary reduction in income, an unexpected expense or a natural catastrophe. Note that interest will still accrue while payments are suspended.
If your loan is put into forbearance or your payments are not made If you are in forbearance, or your payments are suspended, your loan may still accrue interest and the total cost of repaying it could be greater. A forbearance may also appear on your credit reports.
Request a Truist Loan
Customers can apply for the Truist personal loan on the internet, via telephone as well as in person. You must be a U.S. citizen or permanent resident with an active Social Security number in order to be eligible.
Here are the application steps to be prepared for:
To get started, visit Truist’s Personal Loans page and click»Apply Now» or the «Apply now» button. Input your residency and your citizenship status.
Personal information: You’ll be asked to input your personal information, such as the contact information, Social Security number, as well as your gross annual income.
Loan information: After reading Truist’s E-Sign and Consent agreement, you’ll be able to review your loan information and complete the last steps of your application.
If the loan application is approved, Truist will email you the link to sign your loan documents. You could receive the link in just two hours. However, if you’re approved in non-business hours, you might not receive the email until the following day.
Can you refinance a personal loan With Truist?
Truist is not offering personal loan refinancing as of now.
Customer Service
Truist customers can contact support at 8 a.m. between 8 and 8 p.m. ET on Monday through Friday, and from 8-5 on saturdays, excluding bank holidays. Its number: 844-4TRUIST (844-487-8478).
Helpline assistance can be reached by phone 24 hours a day.
Customer Satisfaction
Truist’s ongoing Truist merger has had a negative effect on the customer experience. The ratings for customer service at this lender are not great and customers have complained about issues activating new accounts, getting access to accounts already in place and resolving issues with fraud. Customers have also reported lengthy wait times when trying to obtain phone assistance.
Those who banked with either the BB&T bank or Suntrust prior to the merging may need to be prepared for future issues. There are separate services and products available to clients of each bank and your pre-merger bank will decide where and how you access each of the following services:
Customer service and reporting of fraud
Participation in certain services, such as text alerts
Applications for loan payment relief
Account Management
Truist customers can access and manage their accounts in several ways. Customers can pay their bills and create autopay online or via the mobile app. Accounts can be accessed and make payments via phone, in person, or via mail. Live chat is not currently accessible, but automated support is available 24/7.
How Truist Compares to Other Personal Loan Companies
Truist’s personal loan products are not as extensive. It redirects many of its customers towards LightStream in order to obtain personal loans and suggests looking into additional personal loan products, or credit cards to provide an alternative to its Ready Now Loan.
If you’re looking for an loan less than $1,000, credit unions such as Navy Federal or Alliant may be worth considering. Alternatively, an online marketplace such as Credible can help you search for lenders and locate loans starting as low as $600.
For a larger personal loan there’s no shortage of options, even if you narrow your search on credit unions. Alliant Credit Union is just one of the options that offer loans with a relatively low rate of interest that can go up to $50,000.
Alliant Credit Union vs. Truist
Each of Truist as well as Alliant Credit Union offer loans online, without charges for early payments and loans available within just one day. Here’s how the two lenders are compared:
Alliant is regarded as an outstanding credit union
Alliant loans are offered in a greater amount of dollars, with significantly lower APRs than Truist.
You don’t need for an Alliant member to apply for the personal loan, but you must have an existing checking account in good standing for at least for six months in order to apply for the Truist Ready Now Loan.
Truist Personal Loan Alliant Personal Loan
APR Range4.99% to 15.59% as low as 6.24 percent (.40 APR discount for autopay)
Loan Amounts $3,500 — $100,000 $1,000-$50,000
Loan Terms Up to 60 months 12, 24, 48 or 60 months
Average Origination Fee$0$0
The Same Day Funding Option is Available? YesYes
Payment Protection YesAbsolutely (for an amount)
Neither Truist nor Alliant provides any information on the credit requirements in their individual loans. If you’re worried that you might not qualify due to your credit, review our selections of the most suitable loans for those with poor credit.
Final Verdict
Truist is planning to roll out more modifications to its lending offerings however, its current offerings are limited and rivals may provide more favorable rates. In addition, the ongoing merger could mean that customers expect more disappointments to come in 2022.
When it comes to personal loans You may want to think about different lenders or go through LightStream Truist’s division online. If you use LightStream or another online lender or even a credit institution, you’re sure to find lower rates and more options.
Methodology
Investopedia is dedicated to providing its users with objective complete evaluations of private loan lenders. To evaluate lenders we gathered more than 25 data points from fifty lenders including interest rates, fees, loan amounts, and the terms of repayment to ensure that our reviews help users make well-informed decisions regarding their borrowing needs.
Our complete private loans methodology, including our data collection process and weighted data points are accessible for review.
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