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National Debt Relief Review

National Debt Relief can help you pay off your debts for less than you have to

By Holly Johnson

Updated January 13, 2023

Review by Margaret James

Fact checked by Katrina Munichiello

We only recommend the best products through an independent review process Advertisers do not influence our choices. We may receive compensation if you visit partners we recommend. Read our advertiser disclosure for more info.

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The Rating of Investopedia is 4.6

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Our Take

National Debt Relief is a highly rated debt relief firm that provides a free consultation with debt counsellors who can aid. Founded in 2009, this firm helps consumers settle debt with less debt than they have to pay. In our independent comparison of debt relief businesses, National Debt Relief earned the highest rating as «best all-around.»

Pros & Cons

Important Takeaways

Overview of the Company

Pros

No upfront settlement costs

Free consultation is available to assist you in comparing your choices

Client portal allows you to track your progress in real-time

Cons

Charges can reach as high as 25% of your settled credit

There is no mobile app that works with the program.

National Debt Relief logo

Overall rating 4.6

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Table of Contents

Pros Explained

Pros and Cons Explained

Debt types addressed

Client Onboarding

Customer Service

Company Reputation

Average Relief Amount

Average Time to Relief

Cost

The Concurrence

Final Verdict

Methodology

National Debt Relief is a firm that provides relief via the process of debt settlement. The goal of this process is to assist customers in getting rid of the burden of debt. Through debt settlement, you’ll set the amount in a savings bank account each month until you’re able «settle» the debt for less than you are owed.

You’ll be paying National Debt Relief a percentage of the debts that they settle, but only after you get results. This firm claims that regardless of accounting for their fees customers can save up to 30% and 50% of their original debt by the time the process is completed.

A no-cost consultation can help you decide whether debt settlement is the right choice for you.

Debt settlement could cause damage to your credit score as you stop making payments on your debts during your program. Be sure to know the benefits and drawbacks of debt settlement prior to deciding whether you want to start, and compare with several debt relief companies before making a choice.

Pros Explained

No upfront settlement fees No upfront settlement fees: With National Debt Relief, you only pay when you get results. The fees are calculated as proportional to the amount of debt settled and only after the negotiation is completed.

A free consultation is a great way to compare your options: You are able to call National Debt Relief to speak with a debt counsellor for free. This session gives you the chance to ask questions and discover what debt settlement options are best for you.

Client portal allows you to track your progress in real time Contrary to other debt relief companies, National Debt Relief has an online client portal which lets you monitor your program and follow the process of settling your debt anytime of the day or night.

Cons Explained

The fees can be as high as 25% of your settled debt. A few of the companies that we have independently researched have fees that are lesser percent than National Debt Relief.

There is no mobile application available for the program: Although National Debt Relief does have an online client portal, this debt relief company doesn’t offer an app for mobile devices that allows you to track your debt settlement plan on the go.

Types of Debt Addressed

National Debt Relief aims to help consumers pay off unsecured debt, which includes any type of debt that is not secured by collateral. It is good to know that the company has a debt qualifications page on their website where they outline which debts qualify and do not qualify. The principal kinds of debts they deal with are listed below.

Credit card credit card debt

If you have credit card debt from a conventional credit card or a merchant credit card National Debt Relief can help you pay less than what you owe. This is the case for major credit cards like American Express, Visa, or Discover and also co-branded cards offered by retailers such as Kohl’s as well as Sears.

Personal loans and payday loans

You can also negotiate with and settle any personal debt that you are facing, which includes personal loans from a bank or online lender or payday loans. Installment loans are also eligible.

Business debts

Business debts can also be settled through negotiation and settlement with less debt than you owe now. National Debt Relief says these loans must be unsecured and prefer to help to negotiate debts for companies that have already been shut down.

Medical bills not paid

National Debt Relief can also help you pay less than what you owe on your medical expenses. Negotiations can be completed successfully through doctor’s offices, hospitals, and other medical providers.

Back rent

If you’re in debt on your rent, you might be in a position to negotiate the amount due in arrears. But, you’re able to negotiate the debt if you have ceased to be living in the same area as.

Private student loans

It is also possible to settle debt tied to private student loans at a lower rate than your balance. Take note that federal student loans do not qualify to be a debt settlement.

It is possible to bundle more than one type of debt into a settlement plan. If you’re in debt from credit card debt, medical bills, or business debts for instance, National Debt Relief can assist you in settling all of them during your program.

Client Onboarding

To begin the process of National Debt Relief requires you to contact us for a free consultation. In the meeting with a counselor for debt will be able to discuss your financial situation and circumstances, then find out how long the process of settling your debts could be and how much you could save.

National Debt Relief states that you need to have a minimum balance of $7,500 in order to qualify for their program. Also, you must have «several months behind on your payments» because creditors don’t be enticed to negotiate with you if you’re current on your payments.

If you aren’t able to pay off enough debt to be eligible for a debt settlement program, you can look into other options like credit counseling, debt management programs (DMPs) or the debt consolidation loans.

Customer Service

The benefit of working with a company that deals in debt relief is the fact that they are aware of debt collection laws and regulations in and out. For example, National Debt Relief states their expert debt counselors and experts are able to guide you through the Fair Credit Reporting Act, the Fair Credit Billing Act, and the Fair Debt Collection Practices Act while you pay off your debt.

This company offers email and phone customer service. When it comes to your no-cost debt assessment, you are able to contact a counselor every day from 8 a.m. to midnight EST and also on Saturdays between 10 a.m. until 10 p.m. Customers who are already customers can call for phone assistance on Mondays and Fridays from 10 a.m. to 8 p.m.

National Debt Relief doesn’t offer a mobile app or online chat service, so there are fewer ways to contact them for help than some providers offer. However, their numerous positive reviews from customers boast of prompt response time and their willingness to assist.

Company Reputation

The industry of debt relief has plenty of scams to deal with This is why it is important to investigate firms before signing up to use their services. One method to conduct this research is to use the Consumer Financial Protection Bureau (CFPB) database, which lets you find complaints of users from debt settlement companies.

The company has an average rating of 4.7 out of 5 stars across nearly 35,000 user reviews on Trustpilot.

Because of their excellent reviews and third-party ratings, National Debt Relief received some of the highest scores for reputation of the company in our independent study.

If you’re having a problem about the service of the company that offers debt relief You can file a complaint with the FTC or call 877-FTC-HELP.

Average Relief Amount

National Debt Relief states that the amount of money you can save varies based on a wide range of elements. But, the majority of people can save between 30% and 50% off the original amount of debt as well as those savings can be realized after accounting for the fees you pay for your credit settlement plan.

Average Time to Relief

Settlement of debts by National Debt Relief should take between 24 and 48 months all together this is the average for other companies. The length of time required to complete your program can differ based on the amount you owe, how much you can save each month, and other aspects like how willing creditors are to negotiate.

Cost

National Debt Relief says their average client pays a cost of between 15% and 25 percent of the total amount of debt that they have enrolled within their programs. However, this fee is only paid after the results have been achieved and debt has been settled for less than the owed amount.

In general, their fee percentage is on par with the industry average.

The Competitor

National Debt Relief Accredited Debt Relief

Year of the Year 20092011.

Accreditation — Accredited with the American Fair Credit Council (AFCC)

— Accredited with the International Association of Professional Debt Arbitrators (IAPDA) — Accredited by the American Fair Credit Council (AFCC)

— Not accredited with IAPDA. International Association of Professional Debt Arbitrators (IAPDA)

Services Offered Debt settlement Settlement of debt

Touchpoints for Customer ServiceFree consultation; Phone and email customer service; Online client portal for free consultation. Telephone and email customer service

Fees No upfront costs; Pay 15% to 25% of your debtNo upfront fees; Pay 15 percent to 25% of your debt

Average Program Time 24 to 48 monthsBetween 24 and 48 months

We decided to compare the highly-rated National Debt Relief to Accredited Debt Relief Accredited Debt Relief, a debt relief firm that received the second-highest rating in our research study. Both received high ratings from Investopedia based on their customer service, their company reputation, their fees, and the services they offer. Further, they both offer the same program length of between 24 and 48 months. They also offer a free consultation and charges that range from 15% and 25% of the amount you have paid off in debts.

With that being said, National Debt Relief stands out due to the fact that it has IAPDA accreditation. National Debt Relief also offers an online portal to help customers oversee their program and track their progress any time of the day or night.

Final Verdict

At the end of the day, there is no debt relief firm that we’d recommend higher than National Debt Relief due to its outstanding service, low cost and fees, and excellent customer service. National Debt Relief scored an average score of 4.63 out of five potential stars on our analysis, while the typical firm scored only 3.56.

If you’ve got at least $7,500 of unpaid debt that you’d like to pay off, you should call National Debt Relief for a no-cost consultation. There are no upfront fees to pay, and you’ll be able to determine if debt settlement makes sense without any obligation.

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How We Review Debt Relief Companies

Investopedia has conducted an independent study that evaluated more than 15 debt relief companies based on its customer support, company reputation and rankings in terms of the range of products they offer, their pricing and transparency. We looked for debt relief companies that have positive reviews and customer testimonials, customer access to service, and essential information regarding their plans, which are clearly displayed online, and firms with excellent rankings from third-party sources.

In the end, National Debt Relief scored the highest score of 4.63 out of 5 stars in our rankings and gave them the top spot in our ranking as «best all-around.»

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