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National Debt Relief Review

National Debt Relief can help you settle your obligations for less than what you have to

By Holly Johnson

Updated January 13, 2023

Review by Margaret James

Fact checked by Katrina Munichiello

We only recommend the best products by conducting an independent review, and advertisers do not influence our choices. We may earn a commission when you visit the partners we recommend. Read our advertiser disclosure for more info.

National Debt Relief logo

Rating for Investopedia: 4.6

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Our Take

National Debt Relief is a highly rated debt relief firm that provides a free consultation with debt counselors who can aid. The company was founded in 2009 and the firm assists consumers in settling their debts for less than they have to pay. In our independent comparison of debt relief companies, National Debt Relief earned the highest ranking for being «best all-around.»

Pros & Cons

Key Takeaways

Company Overview

Pros

No upfront settlement costs

A free consultation will assist you in comparing your options

Client portal allows you to track your progress in real time

Cons

Fees can run as high as 25% of your total debt

Mobile apps are not available in the program.

National Debt Relief logo

Overall rating 4.6

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Table of Contents

Pros Explained

Cons Explained

The types of debt addressed

Client Onboarding

Customer Service

Company Reputation

Average Relief Amount

Average Time to Relief

Cost

The Competitor

Final Verdict

Methodology

National Debt Relief is a business that offers relief through an approach known as debt settlement. The goal of this process is to assist customers in getting out of debt. Through debt settlement, you’ll set aside an amount of money in a savings account every month until you’re able to «settle» to settle your financial obligations for less than you owe.

The company will pay National Debt Relief a percentage of the debts they pay, but only after you have achieved results. This company claims that, regardless of accounting for their fees, customers save between 30% and 50% of the original debt at the time that the process is finished.

A no-cost consultation can help you decide if debt settlement is right for you.

Debt settlement can cause harm to your credit score because you’ll stop making payments on your debts as part of your plan. Be sure to know the benefits and disadvantages of debt settlement before you proceed, and shop around with various debt relief businesses before making a decision.

Pros Explained

There are no upfront fees for settlement No upfront settlement fees: With National Debt Relief, you only pay when you achieve results. The fees are calculated as an amount of the debt settled and only once the negotiation is concluded.

A free consultation is a great way to compare your options: You are able to call National Debt Relief to speak to a debt advisor at no cost. The consultation will give you the opportunity to ask questions and discover what debt settlement options are best for you.

Client portal lets you track your progress in real-time: Unlike some other debt relief agencies, National Debt Relief has an online client portal which lets you manage your program and monitor the process of settling your debt anytime of the day or night.

Pros and Cons Explained

The fees can be up to 25% of the amount you have settled debt: Some of the companies that we have independently researched charge fees at a less percentage than National Debt Relief.

There is no mobile application available for the program: While National Debt Relief does have an online client portal, this debt relief company doesn’t offer a mobile app that lets you track your debt settlement plan while on the move.

Types of Debt that are addressed

National Debt Relief aims to help consumers pay off unsecured debt, which includes all debt that is not covered by collateral. Fortunately, this company offers a debt qualification page on their site where they outline which debts qualify and don’t qualify. The main kinds of debts they deal with are listed below.

Credit card debt

If you’re in debt from a conventional credit card or merchant credit card National Debt Relief can help you settle for less than what you have to pay. This is applicable to major credit cards like American Express, Visa, or Discover as well as co-branded cards from stores like Kohl’s as well as Sears.

Personal loans as well as payday loans

You can also negotiate and resolve any personal debts you may have, such as personal loans from an online or bank or even payday loans. Installment loans can also qualify.

Business debts

Business debts may also be negotiated and settled for less than the amount you are currently owing. National Debt Relief says these loans should be secured and that they would prefer to help resolve debts of businesses that are already closed.

Medical bills not paid

National Debt Relief can also assist you in paying less than what you owe on your medical expenses. Negotiations can be completed successfully by working with hospitals, doctor’s offices and other medical professionals.

Back rent

If you are in arrears with paying your rental, you may be capable of negotiating the amount due in arrears. However, you are able to negotiate this debt if you have ceased to be living in the same area as.

Private student loans

You may also be able to settle debt linked by private loans with a lesser amount than your balance. Note you that federal student loans don’t qualify for debt settlement.

You can bundle more than one kind of debt into a debt settlement program. If you have medical bills, or business debts for instance, National Debt Relief can help you settle the entire amount in your plan.

Client Onboarding

To begin the process of National Debt Relief requires you to contact us to get a no-cost consultation. During this conversation with a debt counselor will be able to discuss your situation and your finances, then find out the time frame the debt settlement process could take and how much you could save.

National Debt Relief states that you need to owe at least $7,500 to qualify for their program. It is also necessary to not be «several months behind on your payments» because creditors don’t have an incentive to negotiate if you’re up-to-date on your bills.

If you don’t have enough debt to be eligible for the debt settlement program then you may want to look into other options like credit counseling, program for managing debt (DMPs), or consolidating debt loans.

Customer Service

One benefit of working with a debt relief company is the fact that they know the debt collection laws and regulations both inside and outside. For instance, National Debt Relief states their expert debt counselors and experts are able to assist you with how to navigate the Fair Credit Reporting Act, the Fair Credit Billing Act, and the Fair Debt Collection Practices Act when you are settling your debt.

This company offers email and phone customer service. For your complimentary debt counseling, you are able to contact an advisor every day from 8 a.m. to midnight EST as well as Saturday from 10 a.m. to 10 p.m. Existing customers can reach out for assistance via the phone on Mondays and Fridays from 10 a.m. until 8 p.m.

National Debt Relief doesn’t offer a mobile app or online chat service which means there are less ways to reach out for help than some providers offer. However, their numerous positive reviews from customers boast of a quick response time and willingness to help.

Company Reputation

The debt relief industry has many scams, which is why it’s important to research companies before you sign up to use their services. One method to accomplish this is by using the Consumer Financial Protection Bureau (CFPB) database, which lets you look up complaints from users of the debt settlement firms.

This company has an average of 4.7 out of 5 stars across nearly 35,000 user reviews on Trustpilot.

Due to their outstanding reviews and third-party rankings, National Debt Relief received one of the top scores for company reputation in our study.

If you are unhappy about the service of the company that offers debt relief You can make a complaint to the FTC or call 877 FTC-HELP.

Average Relief Amount

National Debt Relief states that the amount of money you can save varies based on a variety of elements. However, most people save 30% to 50% off their debts, and those savings are realized even after taking into account the costs you pay for your debt settlement program.

Average Time for Relief

Debt settlement through National Debt Relief should take between 24 and 48 months in total, which is average among other companies. The time needed to finish your program could depend on the amount you owe, how much you’ll save each month, and other variables like the willingness of creditors to negotiate.

Cost

National Debt Relief says their average client pays a fee of between 15% and 25 percent of the total amount of debt enrolled into their service. The fee is only paid when results are reached and the debt has been paid at a lower rate than the original amount.

Generally speaking, their fee percentage is generally on level with industry averages.

The Competitor

National Debt Relief Accredited Debt Relief

Year Founded 2009Year of Inception: 2009

Accreditation — Accredited with the American Fair Credit Council (AFCC)

— Accredited with the International Association of Professional Debt Arbitrators (IAPDA) — Accredited by the American Fair Credit Council (AFCC)

— Not accredited with IAPDA. International Association of Professional Debt Arbitrators (IAPDA)

Services Offered Debt settlement Debt settlement

Touchpoints for Customer ServiceFree consultation; phone and email customer service; Online client portal for free consultation. Phone and email customer service

Fee No upfront fees; Pay 15% to 25 percent of your debtThere are no upfront costs; pay 15 percent to 25% of your debt

Average Program TimeBetween 24 and 48 monthsBetween 24 and 48 months

We decided to compare the highly-rated National Debt Relief to Accredited Debt Relief, the debt relief firm that received the second-highest rating in our research study. Both received high ratings from Investopedia based on its customer support, company reputation, charges, and services offered. Additionally, both companies offer the same program length from 24 to 48 months, and both offer a free consultation and fees that fall between 15% to 25% of the amount you have paid off in debts.

In this regard, National Debt Relief stands apart because of the fact that it has IAPDA accreditation. National Debt Relief also offers a helpful online portal that lets customers monitor their program and keep track of their progress at any time of the night or day.

Final Verdict

The bottom line is that there is no debt relief firm that we would recommend more then National Debt Relief due to its outstanding service, low cost and fees, as well as its the quality of its customer service. National Debt Relief scored an average rating of 4.63 out of five potential stars on our analysis, while the typical firm scored only 3.56.

If you have at least $7,500 in unpaid debt you hope to settle then you must call National Debt Relief for a no-cost consultation. There are no upfront fees needed, and you’ll discover whether debt settlement is a good idea without obligation.

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How We Review Debt Relief Companies

Investopedia conducted an independent research which compared over 15 different debt relief businesses according to their customer service, their ratings and company’s reputation in terms of the range of products they offer, their pricing and transparency. We sought out debt relief companies with positive reviews, customer testimonials, as well as customer access to service, and crucial information regarding their plans that are readily available online, as well as companies with high ratings from third parties.

Ultimately, National Debt Relief scored the highest rating of 4.63 out five stars in our rankings which secured them the top position in our ranking as «best overall.»

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