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20.02.2023 от federico2414 0

Credit One credit cards: Confusing for Consumers

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Credit One Credit Cards: Confusing for Consumers

Have bad credit and bewildered with Credit One credit cards? It’s not you.

By Ellen Cannon Ellen is an ex-credit card writer for NerdWallet. She was a writer for personal finance for more than two decades at Bloomberg as well as Bankrate.com.

Nov 20, 2020

Edited by Paul Soucy Lead Assigning Editor Credit scoring, credit cards Personal finance Paul Soucy leads the credit cards content team at NerdWallet. He worked as an editor for the Des Moines Register, USA Today and Meredith/Better Homes and Gardens for more than 20 years. He later establishing a successful freelance editing and writing practice. Editorial duties included The USA Today Weekly International Edition and was awarded the most prestigious honor by ACES: The Society for Editing. He earned a bachelor’s in journalism, as well as a master of Business Administration.

The majority or all of the items featured on this page come from our partners who pay us. This impacts the types of products we feature and where and how the product appears on a page. However, this doesn’t affect our opinions. Our opinions are entirely our own. Here is a list of and .

>> This page is not up to date.

Credit One has significantly overhauled its credit card offerings as well as its policies since the article was published. We’re currently working on an update.

The best way to describe the credit cards offered through Credit One is confusing .

When you begin the process of applying and you’re not sure what kind of card you’re eventually going to wind up with — including important details like rates, fees, rewards, even whether you’re granted a .

If you don’t make the payment on time but you’re not sure if it will be added to your account quickly enough to avoid a late fee. The issuer often takes one week to process transactions and a lot of cardholders have problems paying online, according to about Credit One sent to the Consumer Financial Protection Bureau and state regulators.

The credit card on the issuer’s website — a critical source of information about any credit card — is a general statement that’s intended «for solely informational purposes» at Credit One. It isn’t possible to read your actual terms until you are able to qualify for the card you want.

The issuer’s name and logo are similar to those of better-known card issuer Capital One, which has caused some customers to believe they were applying for a credit card from the latter.

Credit One markets credit cards for those with less than stellar credit. To defend itself, the issuer says that in order to make cards available to as many of these subprime borrowers as possible the company must conduct things differently from what you will find on cards for higher-credit consumers. Fair enough but there is a lot of confusion, so be aware and cautious when you apply for.

Credit One offers three types of cards:

Credit One Bank(r) Cash Back Rewards Credit Card

Credit One Bank(r) Platinum Visa(r) for Building Credit

Applications: It’s all about prequal

Some credit card issuers will allow you to . By submitting prequalification, you give some basic information and then the issuer conducts a quick check to see whether you’re likely to be approved for a credit card. Prequalification isn’t a factor in your credit score. Only a real credit application results in a «hard inquiry» that could knock scores off. But prequalifying also does not guarantee that you’ll eventually be approved. It’s like an «soft no.»

Prequalification is optional with most issuers, but it’s an integral element of the Credit One application process. It is necessary to prequalify to learn the exact fees, rates and rewards structure of the credit card you’re applying for. When you’ve read the conditions, you can decide if you want to apply and if so, you will be subject to a hard inquiry. The application review is more extensive than an «prequal» examination, which means you may still be denied, or you could be accepted for a different terms that you did not see after prequalification.

>> MORE:

Why do they do it this way?

Credit One states that this prequalification process safeguards consumers with subprime credit, who are the least likely losing points from their credit scores.

In this case, let’s say that an issuer offers three cards with annual charges of $99, $45 or zero. Someone with bad credit might be eligible for the $99 card, but not for the other twohowever, they’d likely consider applying for the zero card first, then the $45 card and finally the $99 card for a final option. Their credit score could suffer the effects of three applications, rather than just one.

Credit One however may provide a single credit card that has the possibility of a dozen combinations of rewards as well as fees and rates. You apply once and the issuer then accepts for terms that are based the creditworthiness of your applicant. This is an advantage but it also means there’s another hurdle to go through, and you don’t know what you’re getting (or likely to receive) until you’ve already begun the process of applying in which case you’re more likely to bail out.

Rewards: Wait and watch

These terms and conditions stipulate that based the credit score you have, you could be eligible for any of the 6 cash-back reward programs. Here are the possibilities:

Credit One Bank(r) Cash Back Rewards Credit Card and Credit One Bank(r) Platinum Visa(r) for Building Credit

1.1% cash back on gas, groceries and mobile phone service. internet service and satellite and cable TV services.

Cashback of 1% on gas, groceries or dining out purchases, mobile phone service, internet service, and satellite TV and cable.

1.1% cash back on eligible purchases.

Cash back 5% on the first $5,000 a year for combined gasoline, groceries, mobile phone service, internet service, and cable and satellite TV service as well as 1percent cash back rewards on all other purchases.

NASCAR(r) Credit Card from Credit One Bank(r)

Cashback of 1% on car and gas purchases, and double money back for NASCAR.com purchases.

Cash back 1% on all purchases and double cash back on NASCAR.com purchases.

The bottom line is that you don’t know exactly what you’ll earn in cash back until you have your credit card.

The rewards are automatically redeemed for credits to your statement each month, so this part is pretty straightforward.

Interest rates: They’re fine.

The interest rates cited in the «for purposes of information only» disclosure ranged from 19.74 percent to 25.74 percent in August 2018. If you’re a person with bad or poor credit, the rates you pay for any credit card or loan will be higher than normal. The rates offered by Credit One are comparable with typical credit cards for bad credit.

Annual fees: Take an educated guess

As with other key characteristics of Credit One cards, the annual cost remains a mystery until the issuer is able to qualify you for a credit card. Your annual fee the initial year is «between $0 and $75.» In the following year and beyond, that range expands to between $0 to $99. In the following year after the beginning, the annual fee could be charged in monthly installments. However, it may not be.

Certain Credit One credit card agreements -which are «real» terms and conditions that will ultimately apply to cardholders are included in . At the time of writing, in August 2019, the agreement outlined 21 various combinations of APRs, annual fees and other card features. Also, the one that is applicable to you will be made public only once you are approved for a credit card.

Nerdy Tip

For some Credit One cardholders, the annual fee is billed in monthly installments rather than all at once. This means that they will must pay their bill every month, even if they’ve not been using the card. This in turn increases the chances of missing the payment or having to pay late particularly when you consider the issues some cardholders experience with having their payments credited in a timely manner, discussed below.

Here are some of the other fees you might pay (we say «might» due to the fact that the «for purposes of information only» terms could be different than the terms that are on the card you’re eventually accepted for):

Authorized user: $19/year; authorized user must be at least 15 years old

Foreign transaction fee: 3% (minimum $1)

Cash advance: 5 or 8% of each money advance, which is more or 10 or 3percent of every advances, which is greater

Late payment fee: up to $37

Returned payment fees as high as $35

Increased credit limit fee: between $0 and $49

Fee for duplicate monthly statements The fee is $10.

Receipts for sales receipts: $6

Card replacement Card replacement: $25

Transfer fee for balance transfers: $5 or 8% from the total balance transfer, the greater amount (if the card allows transfers in any way)

Grace period: Who knows?

On most credit cards, when you pay the total balance every month, you will immediately receive a credit — meaning that you won’t be charged any charges on purchases until the next due date for payment. Make sure to pay in full every month after that, and you’ll never pay interest.

For the Credit One cards, however, you can’t tell upfront when you’ll be granted a grace period. In the «for informational only» conditions the card’s terms include a section about «paying an interest.» It starts by saying «If your Account has a Grace Period …» That’s an enormous «if.» Then it goes on to explain that if your account has no grace period, you will have to pay interest on every purchase until the moment it’s credited onto your credit card. As with most key details regarding Credit One cards, you won’t know whether you get a grace period until you make an application. In the 31 credit card agreements laid out by Credit One as of August 2018, around half of them had a grace period.

Making payments: Confusion reigns

A NerdWallet investigation released in October of 2018 discovered numerous complaints regarding Credit One that, because of an unintended loophole in federal law hadn’t been visible to customers. Paying issues are frequently discussed in these complaints, and also in the comments posted in other forums.

People report that they made payments prior to the due date, but then having Credit One fail to process the payment until it was «late.» In other cases, the customers could not pay on the Credit One website and were forced pay via phone or by mail, resulting in additional charges.

Credit One declined to comment on the findings of the investigation, but its stated policies on processing payments appear to be in line with the complaints. Most credit card issuers will apply a payment to a cardholder’s account instantly. Credit One says it will keep your money for several days — until you deposit a nearly $10 fee to get it processed within the next day.

When will your credit card be credits?

Like all credit cards you will have a balance on the Credit One card is made from your purchases, cash advances (if any), interest as well as any fees applied. The minimum payment for Credit One cards is 5% of the amount. For most credit cards, the minimum amount is anywhere from 1% to 3% of the balance.

After one billing period, Credit One cardholders may contact Customer Service and choose their own due date as long as it’s within six days before or after the original date. Cardholders may choose a different due date once every six months.

It seems there is a requirement that Credit One cardholders have to be extra careful about how they make each month’s payments. The «FAQs» section of the site states that you have two options for paying the bill «Standard Payment» as well as «Express Pay.» From there, things can get dicey:

If you choose Standard Payment, as per the FAQ «your money will be accessible in 5 (5) working days and you will only be able to pay using your Bank Account.» Five business days can be a challenge. Say the due date is 15th of the month, and for a particular month, this date falls on the weekend. To avoid a late fee, you’d have to make your payment by the 7th day of the month (a Friday) to ensure that your payment would be received in the «about five (5) business days» window. Unless you paid eight days early or, more precisely, you could be «late.»

If you opt for Express Payment When you make an Express Payment, your «funds will be accessible sooner (usually on the next working day).» The cost for Express Payment is $9.95.

The language Credit One uses is peculiar. We’ve never seen an agreement on credit cards that has the phrase «funds will be accessible.» This type of language usually is applicable to bank account deposits, therefore we cannot know what it refers to in this context. But we assume it indicates when the payment will post onto your credit card.

When does your credit available refresh?

But wait, there’s more: Each of the 21 cards agreements that are part of the «real agreement on terms and conditions» document include this section:

In the event that an amount of payment is less than the principal amount due for your card account new credit will be made available (subject to your credit limit) however, only 12 calendar days following our receipt of the payment.

This suggests that regardless of when you pay for your loan whether on time in the past, late, Standard or Express — you can’t access your total available credit line for two weeks afterward. Say your credit line is $500 and you’re at the limit. You’re able to pay off the balance, but you’re not able to use your card for the next 12 days.

In an attempt to clarify We attempted to call for clarification, we called the «Application For Information» number provided by Credit One however we were unable to make it past the first branch of the telephone tree. This is because in order for a person to inquire regarding applying for a Credit One card, you must enter the 16-digit code of your Credit One card.

Consumer complaints

The Credit One credit cards can be purchased from Credit One Bank of Las Vegas which is a subsidiary of Sherman Financial Group, a private firm headquartered within Charleston, South Carolina.

In addition to the complaints to government agencies that were discovered by NerdWallet Payment problems are also commonplace in complaints regarding Credit One credit cards on the website. Many reviewers say they tried to pay their bills on the internet however the Credit One website was not functioning. Or they made an online pay-pal, however it wasn’t crediting the account in time and triggered a late fee. There are over 1,000 complaints about the company along with its support for customers Consumer Affairs.

Concerns regarding Credit One on also touch with Customer service and billing and problems with payment. Of the 129 reviews on Yelp at the time of Feb. 2017, 110 of them gave Credit One one of five stars.

The Better Business Bureau has not awarded Credit One a rating. Of the 112 reviews that were posted as of February 2017 , on the site from the Southern Nevada BBB three reviews were classified with a positive rating (although the tone of one was sharply negative) three were classified were classified as neutral and the remaining as negative. Of 783 complaints logged on the site, 574 were identified as issues with billing or collection that include payment issues.

Credit protection: Expensive

Another benefit highlighted by Credit One is its «Credit Protection Program.» This is an optional program that will waive the minimum amount due for six months, if the primary cardholder «involuntarily» becomes unemployed or disabled. The cost of this service is 96 cents for each $100 of your balance due. You pay this every month following the time you have enrolled. For instance, if you’ve got a balance of $500 in one month enrolling in the program costs you $4.80 that month; if your balance in the following month is $400 then you’ll be charged $3.84 the following month, and so on.

When you sign up for the program, you’ll have to go through a 30-day waiting period before you can start the coverage. Once you’ve activated the program, your account will be closed and you can’t use the card. Additionally, the minimum payment is waived, but interest will continue to accrue.

Additionally, Credit One has the option to terminate your enrollment if your account is over 60 days in arrears and your account is 20% or more over the maximum credit amount, Credit One «no longer owns the account,» you’ve been guilty of fraud or you’re in any the Credit One Bank’s debt management programs.

Other features: Excellent

As a result cards, cardholders are covered by Visa travel accident insurance and car rental collision damage waiver insurance. The cards also have Visa zero fraud liability, along with the Terms and Conditions advise cardholders that they must report unauthorized charges immediately. Although federal law sets the maximum liability for cardholders at $50 for unauthorized charges, Visa zero-risk liability assures that you will not be held liable for fraudulent charges.

The cards offer free credit scores, however you can obtain your credit score for free nearly everywhere these days -and . Certain credit card issuers give you a free score even in the absence of a card.

You are able to select among a range of options (23 to get the rewards credit card and 20 for the rebuilding credit card) to «personalize» your credit card, but there is a cost for that option. That fee is not disclosed within the conditions and terms that are available on the website.

Alternatives to better alternatives: Many

When you consider the unclear terms and other drawbacks to Credit One cards, you may wonder why people are so eager to apply for them. One possibility is that people think the application is for a card issued by Capital One. That logo, which is swooshy, from Credit One actually predates Capital One’s, however, confusion persists on the market. Customers who have complained on the Consumer Affairs website mentioned this problem frequently.

The Credit One cards are targeted at people with less than perfect credit, however better options are available for people who have good credit or . Major issuers offer secured credit cards with more favorable terms, less fees and guaranteed grace periods. Secured cards require a security deposit of at least $200 to $300. Getting that money together can be difficult in some cases, but keep in mind that you get that money back when you shut down the account or upgrade to a regular unsecured card. The fees charged from Credit One are not refunded.

For example, the card offers cash back of 2% of up to $1000 on food and gas every quarter. It also gives 1% cash back on all other purchases. Additionally, after having maintained your credit card in a responsible manner over the course of seven consecutive months Discover may review your card in the hopes of upgrading you to an unsecured card. Additionally the annual cost is at a minimum of $0 .

You could also be eligible to get a Capital One card, the . It is possible to get a 200 credit line with a deposit of $49, $99 or 200 and you could pay the deposit in installments prior to the account is activated. You may get access to a higher credit line without putting additional money down if pay on terms as short as six months. There’s no annual cost.

If your credit is normal or fair, you may be eligible for the . This unsecured card offers an unlimited 1.5 percent cash back on purchases with a low annual fee.

When credit is limited consumers are prone to make bad decisions, such as applying for the Credit One credit card without conducting their research. Take a look around and you’ll discover better options with the terms and conditions well-written.

The author’s bio: Ellen Cannon is a former NerdWallet writer, who specialized in credit cards. She was a journalist also editor with Bloomberg as well as Time Inc.

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